Kotak Mahindra Bank — Change of mail id

Address:	122003
Website:	www.kotak.com

Hi,

I opened a salary account with kotak mahindra bank in the month of february. I applied for a credit card from the same bank in the month of june. Suddenly one day i received a mail and message from kotak mahindra bank saying "as per your request, we have changed the preference of your email id [protected]@gmail.com for your crn : xx5496".

Then i haven't received any mail from the bank, later i tried to contact bank by i didn't receive any help from them. I also tried to change my mail id to my original one using kotak mahindra net banking but i couldn't.

How can bank change my mail id without my concern??? Please change my mail to my older one.

Date of incident: 16:34hrs 10th of june, 2017.
Registered mobile no. [protected].
Crn: xx5496