[Resolved]  Kotak Mahindra Bank — Charged twice for Loan EMI

Address:New Delhi, Delhi

I am cheated by your collection department who pick money from me of loan installment and not updated in system. My contact no is [protected]. It is the worst service a bank can offer to customer. I have been looted by you guys by Rs. 10000. Calling loan department however its been more than 30 minutes couldn't reach there.. Such a mafia company. Collection agents talk like they are from mafia.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr. Aggarawal,

Apologies for the inconvenience caused. We would like to inform you that your concerns have been forwarded to the respective team for further investigation. We assure that you will be in receipt of a revert from them shortly.

Alternatively you may also write to rard.[protected]@kotak.com along with your concerns / contact number enabling them to reach you faster & address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,

Kotak Team.
Dear Mr. Aggarawal,

Kindly ignore our previous response.

Assuring you of our best services at all times.

Thanks and regards,

Kotak Team.
Hi
My name is V. Rahul Dev
I have been charged for my Consumer Finance loan in the month of May and again I got a message saying there are dues from your side
If I put cash to my account it is being deducted please help me I don’t know what’s going on I didn't request for anything but it’s mentioned in the statement! I’m not able to put cash to my account because it’s getting deducted please help

Rahulvdev's reply, May 21, 2021
Please help me!
Kotak Mahindra Bank Customer Care's response, May 22, 2021
Verified Support
Hi! Apologies for any inconvenience caused. Seems we have made you unhappy. Let us take a quick look at this for you. We request you to write to us at Social.Experts@kotak.com along with your contact details and we’ll reach out to you. ^Team Kotak

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