Kotak Mahindra Bank — Charges on overdraft

My overdraft account number is [protected]

when this overdraft account was offered to me, they said there would not be any no-utilization charges. all of a sudden, in May 2023, non-utilization charges of 2627 rupees were charged

i went to the manikonda branch and they just sent a mail to the relationship manager. i gave them a written complaint but they not even raised the complaint but just sent a mail saying the relationship manager will call, but no one called me

i even tried to reach the relationship manager over the phone multiple times and she not even picked up the phone.

please return back the charges levied with immediate basis or close this OD. there is always some sort of trouble with kotak bank with respect to this OD