Kotak Mahindra Bank — charging money for customer support and not attending to calls

max5125

Address:

Hyderabad, Andhra Pradesh, 500033

Customer support number for Kotak Mahindra bank is not free. They charge around 1 rupee per minute.
Having said that, when i made call, it took 2-3 minutes to reach customer care executive.

Since all of them are busy, i had to wait for total of 10 minutes and no one attended the call. Overall charged 10 Rs for nothing.

This is looting. Customer Care is provided for a reason. Customers call only if they have a problem, and charging for IVR is not at all reasonable.

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Kotak Mahindra Bank customer support has been notified about the posted complaint.