[Resolved]  Kotak Mahindra Bank — cheque given for kotak credit card payment but payment not received because they have not submitted the cheque

Address:

Agra, Uttar Pradesh

Sir
I am from agra i am using the kotak credit card from last 5 years but from last 2 months i am very dissatisfied and angry because of worst service of the bank and i will stop the use of this kotak credit card
You think that cystomer is fool
In june i made a payment of credit card by cheque but after 5 days i got the message that i have not done the credit card payment i went to the kotak mahindra bank and talked with the staff that i have already made a payment for the due balance so why i am getting message for the payment he told me that your cheque has been bounced i asked why they told me go to your bank they will tell you then i went to my bank and i asked that is there any update of bounce cheque in my account so they told me that no we didnt get any cheque for the clearence so there is no bounce cheque in your account no cheque update is there i got the statement from my bank i also got the updated passbook but there was no cheque information no panalty was there of the bounce cheque
So again i went to kotak credit card office but the staff was not helpfull i talked with the customer care also they told me that they will remove the panalty interest and charges but again in this month july they have charged panalty and interest
Dear kotak bank please stop making fool the customers
You have many customers if you do this you will loose the customers and i will stop the use of your credit card
So please solve my problam as soon as possible
My number is [protected]/[protected]