Kotak Mahindra Bank — chequebook & passbook

Address:Visakhapatnam, Andhra Pradesh, 530026

My crn[protected]. 10days back i applied for cheque book. I got msg from u. Cheque book has dispatched, but still now i have not recieved. Speedpost people also not responding. And i applied for passbook also. I got msg u can go and collect it from ur branch. I went to branch they said passbooks are not avilable and they dont know when will the passbook availble. What can i do. What a worst experince from kotak bank. Pls solve my issue as soon as possible.
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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