Kotak Mahindra Bank — closed a foreclosure loan account as settled in cibil

Address:

Gurgaon, Haryana, 122001

I had an car loan with Kotak mahindra bank, which had taken for a tenure of 3 years however unhappy with the services I foreclosed the loan account by paying the amount the bank representative asked for. Now when I am trying to apply for a new loan I get to know that the bank has closed the loan account as settled in CIBIL and when i went back to them asking for clarification they state that they gave me a waiver of Rs 25000 and hence settled my account.