Kotak Mahindra Bank — Complaint against recovery agent for harassment, fraud and breach of privacy

Address:	Mumbai City, Maharashtra, 400051
Website:	www.kotak.com

I can't understand if banks with such big names and reputations such as Kotak Mahindra Bank are defying RBI directives and employing goons in the name of recovery agents for harassing and ill-treating responsible consumers of India. I have been receiving calls from recovery agents allegedly employed by Phoenix ARC Private Limited in relation to card number [protected] which does not even belong to me. I have never to the best of my knowledge used card issued by Royal Bank of Scotland. They are not ready to share the KYC documents of the aforesaid card number as well which could be indicative of the fact that the recovery of amount being asked by the recovery agents is my responsibility to pay.

I would like to complaint with all the regret about the behavior and ill practices resorted by recovery staff of Kotak consequent of which i being a responsible consumer of India has to undergo a lot of harassment and embarrassment in front of my office staff and colleagues. The recovery agent has been calling my office premises repeatedly and using abusive as well as filthy language with me and my colleagues. They have been discussing the recovery amount and falsely accusing and defaming me in front of my office colleagues. The recovery agents are intruding my privacy and creating mental stress and trauma.

The recovery agent who allegedly addresses himself/ herself as Rahul/ Ridhima/ Priya Chaudhary has been continuously and repeatedly making threatening and anonymous calls and making false and misleading representations to me and my office colleagues. The numbers from which they are calling are[protected] and [protected]. They are under liability to disclose their identity as per RBI directives but they have falsely represented to be calling from Phoenix ARC Private Limited having office at Plot No.-7, Sector 125, Noida. They have resorted to verbal intimidation and harassment including acts intended to humiliate me publicly and intrude my privacy.

These acts of recovery agents is against the RBI Master Circular No. DBOD.FSD.BC.10/24.01.011/2006-07 dated July 1, 2006 on credit card operations and the methods recovery agents can adopt for collection. The relevant link for the circular is for your reference.

Kindly register my complaint against the recovery agent and direct them to drop these malpractices in the name of Kotak Mahindra Bank. Awaiting for a response towards the complaint. I have mailed to the grievance redressal forum of Kotak asking for KYC documents and complaining about the misbehavior of recovery agent but no satisfactory actions have been taken by the bank. Me and my office colleagues are still receiving disturbing calls from recovery agents and it is becoming very difficult to handle this mental trauma which is affecting my health and reputation.