[Resolved] Kotak Mahindra Bank — Complaint against your credit card payment reminder agent | |||
I missed the credit card payment for the month of September 2016 and although, the payment has now been made through Billpay (NEFT) mode. Your collection agent keeps calling me and forcing me to hand him cash. I have already responded with a no and I am ready to offer him the Transaction Reference No. However, despite all this information he keeps insisting on arranging a cash/bearer cheque payment and has been visiting my office and home without my consent. I agree the due date was missed, but note that I have a job that requires me to travel continuously, so I may not be in office or unreachable at times and that is in fact why the due date was missed. However, I am no criminal to be subjected to this harassment. Further, he has been very rude to me and too dominating with his rude comments with insisting on a cash collection. He has not even listened to my responses or my clarifications and has been constantly shouting and threatening me for saying a no to his executive visiting my home. Was this information helpful? | |||
Nov 1, 2016 Complaint marked as Resolved Kotak Mahindra Bank customer support has been notified about the posted complaint. Verified Support Sep 26, 2016 Kotak Mahindra Bank Customer Care's response Hi, kindly write to us at service.[protected]@kotak.com and we shall get back to you on priority. - Team Kotak
Verified Support Sep 30, 2016 Kotak Mahindra Bank Customer Care's response Hi, we are really sorry to hear about your traumatic experience. Could you provide us your register contact number? We will jump right on that for you ^Team Kotak
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My account has been debited by 23000 by fraudulent ATM withdrawal in Egypt while I'm still having my debit card with me. I have registered a complaint at total customer care, but No one has still responded to my complaint nor they have refunded my amount. I have even written mails to their Karnataka chief Mr Gaurav Jain followed by calling.
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051