Kotak Mahindra Bank — complaint regarding tbms charges

Address:

Amma Niwas, Lane no 6 Shastri Nagar, muzaffarpur, bihar, 842002

Tbms charges are applied in my account without prior information, such a big charges from kotak mahindra bank. Kotak is deducting rs 4147 from my bank account in name of low balance. At the time of opening they informed that its a saving account hence zero balance. Now they say you have to maintain a minimum balance of 10, 000 every month.in last 6 months has being deducted from my account in name of low balance charges. The most surprising thing is that i was never informed about this low balance. No email, no phone call no text message. Such a great customer service. We the customers are depositing our hard earned money in banks to keep it safe and bank itself is eating away our money.