Kotak Mahindra Bank — CPP card protection plan activated and amount deducted without my permission

Address:

Mallampet, Hyderabad, 502303

Dear Sir/Madam,

On last year November CPP card protection plan activated without my permission and deducted Rs 2199/- amount from my account. after that i have sent mail to deactivate CPP plan.

now again Rs 2199/- amount deducted from my account on November 19th regarding CPP card protection plan renewal reason.
how can your executives CPP card protection plan activated and renewed without my confirmation and intimation ?

and Today I called to customer care but your executive saying only 50% of the amount will be refunded which is not acceptable !
Kindly refund the total amount 2199 + 2199 = 4398 to my account because of there no confirmation and intimation regarding CPP card protection plan and without my permission you people deducted my amount.

You can contact me on number : [protected] (Srikesh husband)

NAME : RAMAGIRI UMA
MAIL ID : Uma.[protected]@gmail.com
Card Protection membership No : IAA376067