Kotak Mahindra Bank — Credit Card amount paid but not close not my account

Dear Sir/Madam

I had given m complaint on 14/07/2022, but there is no good response from Kotak Bank, since I have complained, it has started bothering me even more, three to four people a day whatsapp and call from different numbers. ([protected], [protected], [protected], [protected], [protected], [protected], [protected]) I am being threatened from all these numbers, I request you to take some action against them. I have already complained that I have given below

According to the bank employee, I made the payment but did not close my account, did fraud with me, now the bank employee says that mail id is wrong, they are threatening, I got upset with them, their branches do not help, if they call in the call center, then they speak Employee left we can not do anything please help hey Kotak Mahindra Bank employee Sandeep Kumar Singh whose mail id is sandeepkumar.[protected]@kotak.com This letter came from mail still my account was not closed. And he's troubling too much

Dear Mr. KAMLESH,

Greetings of the day!!!

This is regards with Credit card No[protected] belongs to Mr. KAMLESH S SINGH. As discussed, further request you to kindly make the payment of Rs. 23, 000 /- in 1 stroke by Cash/Neft towards NOC.

Once total payment is received, we will Close your card account and send- NOC within the time frame.

Emi Date

Emi amount

27/04/2020

23, 000

Note:- If the given amount is not paid in said date or if there is any change in amount from your end, consider this mail as null & void.

For NEFT transfer your 16 digit credit card is your account no & IFSC code is KKBK0000631.

To know more about the various payment options, please select this WebPay (www.kotak.com -cards-credit card services-Kotak credit card payment-web pay now-web pay now-fill in your cards details)

Please feel free to get in touch at aniket.[protected]@kotak.com should you seek any clarifications in this regard.

Regards

Sandeep Singh