Kotak Mahindra Bank — credit card and balance transfer

Address:

Ahmedabad, Gujarat, 380015

I have using kotak bank application, in app there is one option stating that "transfer your other bank credit card balance to your kotak credit card, so i hve use that for payment of my kotak credit card and do a balance transfer from hdfc to kotak, instead of transfer hdfc to kotak card amount transfer kotak to hdfc card, for this issue i have raise issue but they are not expecting there error and asking me that why you have not confirm, even i am ready to pay this amount but they have charged me late payment charges,

I am attaching photo for the same for proof.

Request you to do needful on urgent basis.