| Address: | 400068 | | Website: | www.kotak.com |
To whomsoever it may concern,
I would like to bring to your notice the unruly and uncalled behavior of your customer service representatives.
With the above mentioned card number firstly the card was blocked with any prior notice in december causing much embarrassment in front of my family and friends when i wanted to use it the most your representatives went ahead blocked the card all because of misunderstanding at their end.
If that was not enough they made sure that the card was blocked permanently and after a series of conversations with your managers and representatives got a variety of information even after that i decided to pay you guys every month as the minimum payment.
Recently i got a call from one mr sanjay jadav who has become a threat and messages me till your after calling hours for the payment, after repeatedy telling him that i lost my job and currently got a new one he is just not ready to listen all thanks to your so called nonsense illogical procedures just to meet your targets.
The final conversation i have had with him i did happen to explain that i will be making the payment in full by the 10th or the 12th at the maximum and ready to pay the total it comes upto since i would get paid then and dont have even the minimum to pay at the moment, still after this i am being pestered and threatened that if i dont pay him immediately he will be sending his guy to my place and get the money out of my mother who is a senior citizen and harasses her every day when there is no one at home even the the guy he sends is rude towards her and talks nonsense.
In short this email is to notify you that i will be making a payment by the 10th or the 12th in full let me know the final amount and it shall be paid.
I would not appreciate your bank harassing a senior citizen else she will be forced to take legal action against your bank since she has nothing to do with your bank and its your name and reputation which would be at stake the rest as promised your bank shall get paid by the mentioned date and sending your representatives to harass a senior citizen in my absence shall be taken seriously.
Regards,
Samuel Was this information helpful? | 
Post your Comment