Kotak Mahindra Bank — credit card dispute | |||||
I am chirag jain and had an account with kotak bank. Today, it has been found that my existing urbane credit card got upgraded some time back, though i never received any message for the dispatch of the new card, nor i received the card ever. I've not even received any activation code/pin on the registered mobile number. Now i got to know that the new card is misused somewhere for the fraudulent withdrawal of 10000 and 2000 on 26th october, 2017. This is an epitome of pathetic service, where a card never received to the receiver and charged fraudulently. Though i've sent a cardholder dispute form to the kotak bank. It's really frustrating, how can bank guys can activate a card without the owner context, without any message and get the never delivered card charged fraudulently. Now i'm bearing the hassle. I want the refund as soon as possible along with complete detail on how this fraud happened, and how could you guys activated a new card without any otp/verification message and who actually got this card. Was this information helpful? | |||||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
I open my account in kotak bank via mobile app and i register my aadhar no and phone number .but whenever i used anything it says my phone number is not registered.please resolve my problem.My account is running and is active .
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Kotak Mahindra Bank Customer Care's response, Nov 5, 2017
Verified Support
Hi, we wish to inform you that you have access to Mobile banking app. We request you to try reinstalling the app and clear the cache & junk files. In case the issue still persists, kindly send us the error screenshot to solutions.bank@kotak.com along with your contact number so that we can check on this. ^Team Kotak
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