On 12th June 2022, I lost my Kotak credit card, I blocked my credit card with an immediate request. Afterward, my actual struggle starts, the customer cant updates the address through net banking or with the app. (I have ss for the same) Finally, on the 14th of June, I went to the bank to update my address so that I can receive my debit and credit card at the correct address with address proof. However, I waited for one hour to meet the bank person, since they were busy in their morning tea and smoke breaks at the Vadodara branch. concern person ensures me that I will get all my legal documents on my Delhi address, I had provided my address proof for the same. he has also said that there is no need to follow up with customer care since your address is updated.
I need my credit card since my bill will be due on 7th July before the due date I need to have my credit card with me so that I can pay my bill.
Kotak shamelessly sends my cards to the wrong address thrice. !!! After me visiting the branch also.
[protected] is a pathetic customer care service waiting time is minimum 40 -50 mins. It takes ages for them to pick up the phone call, when I have raised my request for my cards they have confirmed my address over a phone call and claimed that it has been sent to a new updated address, However, I have never received it, whenever I got tracking id my parcel was landing to the old office address.
Customer executive solutions - (1) we can convert your bill into EMI. I was ready to pay in one go.
(2) One of the executives was ready to provide my credit card number over the phone.
(3) One of executives said please send someone from your family and friends to collect the card.
(4) They do typo errors themselves while typing an address and ask customers to come bank again to verify.
(5) One of the executives (not mentioning the name) she asked my address proof again over her official personal id. when i immediately provided her she asked for a scanned self-attested copy. just to harass the customer. first of all any of bank executives cant ask for any documents over the email from customers, and when the customer is calling from a registered mobile number provide you all authentic documents over email that to from the registered email id. Kotak still fails to deliver cards to the correct address, such a fraud bank.
After this all harassment Kotak shamelessly never calls back.
lack of employee training.
I have all phone recordings with me.
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