Kotak Mahindra Bank — credit card fraud without otp

Address:	Mumbai City, Maharashtra
Website:	www.aerolineas.com.ar

I am a victim of credit card fraud on 9 august. My card was fraudently used on some airline website of argentina while the card was in my possession. The transaction amount was rs. 58000. I received a call from kotak fraud detection team confirming about this transaction and i confirmed them that it's a fraud and blocked my card. I also raised a sr#1-[protected] in next couple of minutes.

Moreover, i reached out to airline website customer care and got to know that someone used my card in argentina for booking some flight tickets and didn't boarded the flight. The ticket got cancelled and invalidated by them on my request. I have this information on email and i forwarded the same to kotak.

However, still there is no action from bank and they even didn't provided me the temporary credit till the transaction is fully investigated in 45 days. Why should i pay the amount first to them when i didn't used it it's totally a bank side fault since the transaction was carried out without second factor authentication. I didn't received any otp for this transaction but still it happened.