[Resolved] Kotak Mahindra Bank — credit card - harassment by collection executives

gopika.p

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I had a kotak credit card, which is now blocked due to non payment of bills. I have lost my job and from last 5 months im unable to make payments on the account. The collection executives are harassing me like anything. On dec 22 a person by name vinod along with another executive have come to my house and spoke rudely to my sister. I called him on the same day and spoke to him, he was so rude and abusive. He conferenced the call with bharat another executive who threatened me of legal action. On dec 25th again, which was a non working day, vinod called me abused me so much, he said he will spit on my face, he said as im a defaulter i have no authority but just listen to him and his abuse. He used so many bad words on the phone that day. Again on dec 27 2 persons, by name sriinivas alamuri and gopal have to come to my house and started shouting on the top of his voice, insulting me. He was shouting and demanding to make payments on the spot. He insulted me so much in front of my family and neighbors.

On feb 20, srinivas called me and i was talking to him and explaining him my inability to make payments, without intimation he gave the phone to vinod, who again used very filthy language. As a woman i cant explain, he not only used bad words but disrespected and spoke double meaning and asked me to time pass with him if im not able to pay. He spoke to me in very offensive manner and the words which he used have mentally tortured me so much. I have all the call recordings and videos for all these haŕrassment by these executives. I understand the collection executives will talk rudely even though they are not supposed to but what i dont understand is how can they talk so cheaply with a woman, using all double meaning dialogues. Im a woman with great self respect and no one is supposed to talk to me in this way. Please suggest any action which will help me get justice. I want to file a case against them.

Was this information helpful?

No (1)

Yes (2)

Mar 26, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Kotak Mahindra Bank Customer Care's response Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak

Feb 23, 2018

Updated by gopika.p It wd be great i[censored] can contact us, i can provide u neccessary proofs.

Related Kotak Mahindra Bank reviews

View all 4806 Kotak Mahindra Bank Reviews

Comments

vsmahadik

from Mumbai, Maharashtra

Aug 30, 2021

I had online apply for Balance Transfer Rs.70000/- and next day I receive a call from Kotak Bank, he asking my wages, I told them presently I get only Rs.13000/-, he replied me your are not eligible for balance transfer. I use my other source I paid my Standard Chartered Bank total due amount Rs.63270/-. But in between without any intimation, the Kotak bank transfer balance transfer of Rs.70000/- to my Standard Chartered bank credit card account. I called them and told them I paid my Standard Chartered Bank total due amount and request them to cancel the balance transfer. but Kotak bank no response, repeatedly called, but then there was a slow response from Kotak Bank, they told me is in under process. On 12th May 2021 I returned the full amount of balance transfer (Rs.70000/-) to Kotak Bank and request them to reverse the Processing fee and GST (I got a call from your senior officer Shri Ramdhan Yadav as per conversation, I send my standard chartered bank credit card statements for the month of March, April 2021 and Saraswat Bank Statement on his bank mail ID, apart from senior officer Shri Ramdhan Yadav). After few days I login to my Kotak Bank, and seen the processing fee and GST charges not yet reverse, then again I mailed them to reverse me processing fee and GST. I mail as well as call but I have not received any satisfactory answer till date. On the other hand, I made full payment to Kotak Bank in July 2021 and the bank charged me late fees and GST. After so many calls they reverse me late payment charges, But it was said that GST is mandatory.