Kotak Mahindra Bank — credit card issues

Hi all,

My name is syed murtuza holding urbane credit card since june 2016

I would like to bring to your notice that without my knowledge your organisation has changed my credit card from urbane credit card to departmental credit card and i have been charged 1499+taxes

Attached is the screen shot of new card for your reference

I never gave any request to your organisation for change of card then how dare to change my card and charge me for that without any prior notice

I'm being a loyal customer and no dues no late payment no over limit usage ashamed to have this service

Very very and very pathetic i would say

I gave request to enhance my credit limit to 50k or 60k plus but it was given as 40k only

You have not accepted my request but without any request you changed card and charged me

Who the hell your organisation think they are and who is that bloody # charged me

I don't have any words to say but i'm really very very frustrated since i seen this email that my card had been charged 1499+taxes

Please note the reason for writing to all of you is i'm not concerned about money but my concern is how your lower levels are working to steal money from loyal customers and getting a bad name to your organisation which is very well known now a days when it comes to banking sector. Your lower level is spoiling the name of kotak and it will effect your organisation and it's image in market

I am not going to pay anything for change of card now and you should not charge me any annual fee for same further
If you want to give me a different card then you should not charge me for that since their is no request for same from my end

Let that departmental card arrive at my door step and i will use it very happily

Refund my money back 1499+taxes asap
If you know the meaning of asap then please do that and for your kind information please be informed that i'm going to tag this article in facebook twitter and in all banks pages of social media to show how your staff is working to steal money

If you want to talk me call me anytime

Awaiting

Sewing regards
Syed murtuza
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