[Resolved]  Kotak Mahindra Bank — credit card renew issue.

Address:

Chandigarh, Punjab, 160036

My credit card no. [protected] expired on 05/17. My credit card payment due on may17 163659.14, on dated 05.06.17 call from your bank employee manpreet singh ph no. [protected] they said your outstanding164425.00 and im saying to manpreet my card expired, they said you paid the all all outstanding and call to phone banking for renew your card and im saying to manpreet my card blocked or not blocked they said sir not blocked card is expried. Im paid full outstanding rs, 164425 on dated 05.06.17, than after im busy with my work and skip the renew request. On dated 19.02.2018 customer care for renew the card they said your card blocked by collection department then on dated 21 feb 18 call from your side customer executive said im procseed your request and give ref no. Sr-1-[protected] and message from your side your credit request fulfill and card send to you in 7 days after 7 said im call to cmr care they said they not able to renew the card. Sir im existing cmr of your bank fron last 2005. And im give you total outstanding amt, not settlement, if you people harassed the genuine cmr. If im paid settlement amt then you blocked the card, till date you send every month statement and outstanding show -190 rs. If you people not renew my card im going to legal way. And misguided by you collection people. Pls provide the call recording of dated 05.06.17 by collection team member manpreet. Then you cleared the facts who wrong.

Regards.

Harjit singh
Old card no.[protected]