[Resolved]  Kotak Mahindra Bank — Debit card not received even after a month from account opening

Address:

Pune, Maharashtra, 411041

Hi,

I have to write this because of my unpleasent experience with Kotak Mahindra Bank.

My husband holds a saving account with this bank for more than 8 years and his experience with the bank is very good. Just as per his referral, I opened a Silk saving account with Manikbaug, sinhgad road, Pune branch.

While opening the account, I precisely told the gentleman that I want to avail the Active Money facility and he told it will be made available. However, when I checked on logging in to my account, it was not activated. I visited the branch and even I gave the written application to activate this feature but nothing happened. So at last I called customer care and requested to activate the same. And finally its done now.. thanks.

Secondly, I am still awaiting for my Debit card. I am constantly making follow up with the branch but No fruitful feedback is received, not a single time. Only I called the branch but never received a callback regarding the status. This was really frustrating.. I know you guys are busy nowadays making common man's life easy who are really suffering from Demonetisation effect and I really appreciate that but my follow up with the bank is even far before than this. So expecting a simple feedback call on the status is not a big thing I am expecting from the branch. Even I raised this issue through email & raising a request 1-[protected] but still no response received.

Third, I requested a Locker in the branch but they asked me to do the investment to avail it, apart from the deposit (Rs.15000) against it. I was ok to make a deposit but not for any kind of investment in any traditional products which they have suggested me. As per my knowledge, this is not mandatory but still they asked me to do some kind of investment for the locker. I was ok to start a SIP of a Kotak mutual fund but its not acceptable for them. I guess all in all I am investing in a Kotak product whether its been MF or their suggested product, whats the problem? Need to sort this out too.

None of the above cases gave me any kind of satisfaction for opening a account with Kotak bank.

So, I need the solid status on my debit card.. No vague statements please. And confirmation on the Locker issue.

I hope I have written much to make you understand what I faced and hopefully these things will get sorted out on Priority.

Thank you.
Sayali Niranjan Khadke