[Resolved]  Kotak Mahindra Bank — deduction of money for unsuccessful credit card transaction

Address:Chennai, Tamil Nadu, 600045

Today (April 2nd, 2018) I used my credit card ( no. [protected]) at 4.50 p.m at ARUN ICECREAMS and Rs.45 was debited from my credit card available limit. But the shopkeeper told that the transaction was unsuccessful and used the card again for which another Rs.45 was debited. Totally amount of Rs.90 was debited. But he told that both the transactions were unsuccessful. I got a message and I showed him the deductions but still he was not sure about the transactions. I humbly request you to clarify the same whether amount got deducted or not
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May 5, 2018
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
Kotak Mahindra Bank Customer Care's response
Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
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I got message of ccp assistance service (Kodak credit card )they debited 1649. Without informing.
I having total credit limit of 15000. In that 1649 charge r u joking ?
First I m not interested and without my concern how they can deduct and how they r getting all details of my cards.

I want that 1649 amount back

Kotak Mahindra Bank Customer Care's response, Apr 5, 2018
Verified Support
Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team Kotak

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