Kotak Mahindra Bank — Delay in Credit card payment

My name is Sarika Sharma I am holding the Kotak Mahindra credit card, 4363XXXXXXXX9325, This month 22 July 22 is the due date of the payment but for some reason, I am not able to pay the amount, The recovery agent has called and WhatsApp me and started writing abusing language, I have the screenshot ( Payment bharnae ki aukat nai hoti ha to credit card nahi lena chahiya, and many more bad language they have used, WhatsApp number is [protected], [protected] as per bank or RBI guideline no recovery agent can use foul language or give harassment call to any customer.

Thanking you
Sarika sharma
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