Kotak Mahindra Bank — disappoint : personal loan spln[protected]escalation mail)... waiver on foreclosure charges

Address:

Gurgaon, Haryana, 122001

Dear all,

I am escalating this mail to you because i have faced very bad experience on my personal loan with kotak.

1. I took 19+ lacs pl from kotak and now i want to close my loan due to bad experience with kotak and i had asked for foreclosure letter because i need to close it immediate but as per customer care, it will get proceed after deduction of next emi which will take 15+ days (Same request, i have done on 20th jan).

2. I have been told by the bank executive while taking pl from your bank that after 6 months, there is a clause that if my outstanding amount would be 10+ lacs there won’t be any foreclosure charges on that. Now customer care is asking for 5% foreclosure + gst. There is communication misalignment within the bank or i can say miscommunication to the customers.

3. In the competitive environment, kotak are disagreeing to give me waiver on foreclosure charges which was already agreed. I can’t accept that additional amount to close my loan.

4. Bank deals in no paper communication and with poor customer care quality in such competitive environment.

5. Considering mentioned points, kindly intervene in your process and provide me my foreclosure letter with agreed 0% foreclosure charges. Looking for quick action on arranging my foreclosure letter with 0% foreclosure letter.

Customer relationship number : [protected]

I have just sent this mail to senior management team as well.

Regards,
Anoop sharma
[protected]