[Resolved]  Kotak Mahindra Bank — Disgusting and pathetic service.

Address:

500082

Holding a loan against property - ilap14049. Went to somajiguda, hyderabad branch in person and raised a foreclosure request sr#:1-[protected] on oct 29, 2016. They initially sent me someone else's foreclosure statement, corrected it later, but found that they are charging penalty fees which is incorrect. I went again and confirmed with the executive that penalty charges are indeed incorrect. Here starts the cunningness of the bank and their executives, he said you can pay the rest of the amount deducting the wrong penalty charges but i cannot accept a cheque from you since you emi date is nearby (Which was on nov 8th). This is wrong. After that he dint sent me the corrected foreclosure statement. I waited till nov 8th, 2016, but dint received any sms notification of emi deduction which i generally get every time. I had to call them on 10th nov and get confirmation that the emi deduction indeed happened on 8th nov. I called their customer care on nov 10 and they said they will arrange a callback from relationship manager next day since customer care executives don't have access to outstanding balance details. I dint received any call. I called them again and its no use. I was also having conversation over emails. Nearly 5 people replied to my emails but none of them cared to read my query and answer it properly. And they also closed the service request. But i still replied on the same thread and latest reply from them is, "we will revert back to you in 10 working days", this is for letting me know the outstanding balance. The calculation for my outstanding balance is so complex that they need 10 working days. And they say they assure to provide best service to their customers. I already have to pay the day interest from nov 8th to till date and they are asking me to wait for 10 more days. See how reckless they are.