Kotak Mahindra Bank — double charged of ecs bounce

Address:

Lucknow, Uttar Pradesh, 226010

It pains to intimate you that premium of my insurance was due and unfortunately ecs was bounced there after i managed and send a request to kotak insurance for redebit and and premium is cleared through ecs but kotak bank charged rs. 590/= then again i rececived a mail that your ecs of premium has been bounced and ensure sufficient fund in to your account.
Hence i approached to nearest branch and explaind whole episode. Branch employee said that just ignore it...
Yesterday i received a message of deduction rs. 590/- and balance is different than my actual amount.
Then i called up to mother branch and confirm it.
Now i am frustrated to experience kotak banking and its system.
When premium was due, multiple message used to come but kotak insurance did not send message except one.
I must say you that your system is below average and non rated
Hence return my amount rs 1180/-and
And send a sorry letter otherwise i shall raise this issue to ombudsman.
Thanking you..

Nishat alam
A/c[protected]
Amt 590/ deducted on 12/09/17
Policy no. 03277735 and
Customer id 58453105

Nishat alam

Ph. No. [protected]