[Resolved] Kotak Mahindra Bank — EMI Moratorium (Personal Loan)rejection

[Resolved] Kotak Mahindra Bank — EMI Moratorium (Personal Loan)rejection - Harassment not acceptable

S Sasasase

Hello, I am not satisfied with handling of this request. Not sure why EMI moratorium request has been rejected as it is well within RBI guidelines. I have tried out to reach you helpline and waited long but could not connect. Also both your level 1 and level 2 escalation numbers (Mr K Vora and Mrs T Kamat) are switched off. I want the EMI moratorium to be approved and confirmed to me ASAP. EMI amount : 33891/- Loan account : SPLN61460597 Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved Kotak Mahindra Bank customer support has been notified about the posted complaint. Jul 09, 2020 Updated by Sasasase Additionally, Reference Number : Ref#1-[protected] My contact no - [protected]
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Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi! We certainly understand your concerns. However, after a thorough review of your application, the bank has rejected your moratorium request. We request you to continue servicing your EMI payments. ^Team Kotak