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Kotak Mahindra Bank — EMI Moratorium (Personal Loan)rejection - Harassment not acceptable

Hello, I am not satisfied with handling of this request. Not sure why EMI moratorium request has been rejected as it is well within RBI guidelines. I have tried out to reach you helpline and waited long but could not connect. Also both your level 1 and level 2 escalation numbers (Mr K Vora and Mrs T Kamat) are switched off. I want the EMI moratorium to be approved and confirmed to me ASAP.
EMI amount : 33891/-
Loan account : SPLN61460597

Complaint Status


[Jul 10, 2020] Kotak Mahindra Bank customer support has been notified about the posted complaint.
Updated by Sasasase Jul 09, 2020
Additionally,

Reference Number : Ref#1-[protected]
My contact no - [protected]
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi! We certainly understand your concerns. However, after a thorough review of your application, the bank has rejected your moratorium request. We request you to continue servicing your EMI payments. ^Team Kotak

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    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051