| Address: | 560089 | | Website: | excess bill and card has been not unblocked |
Myself guru prasad kotak credit card holder from last 1 year i dont know how to explain about my issue with kotak bank facing from last 10 months my credit card limit was 1500/- where i have received excess bill of 20, 000/- on march-17 immediately called to customer care and enquired about excess bill they have informed me that including tax late payment chargers bill is 20, 000/-. After all this i received call from collection team and service they given option to close the card informed me to make payment of 14000/- where i was very much interested to continue the card requested them to convert the bill for 6 emi as same from collection team got emi letter to make payment of 19728/- in 6 emis as they informed and emi letter says i have cleared all my bill on 25th of september-17 itself but customer care executive is informing me now that card cant be unblocked. Where i have all the call recordings and written communication
Received from bank after making payment card will be unblocked i have attached the proof and if required will share u call recordings and everything for confirmation i received
Credit card no :[protected]
Note: i have marked trai in this mail if my card not unblocked i will go with legal
Escalation and will escalate on social media will case file in consumer court
Find the attachments of written proof and i have call recordings also
Please help me on same to unblock the card
Regards
Guru prasad
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