Kotak Mahindra Bank — Failed Transaction

Address:PUNE

I have transferred 25000 from my Kotak Bank account to my beneficiary account through IMPS[protected] which was debited on 06thh July 201 at 9:35 PM. However, never got credited to my beneficiary account. Raised a complaint 1-[protected] through customer support of Kotak bank also went to the bank regarding the same. However, got a message that " Your dispute has been rejected because the transfer was successful". However, that is not the case.
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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