Kotak Mahindra Bank — fastag issue

Ankitguptasai

from Calicut, Kerala

Address:

Solan, Himachal Pradesh, 173211

I got wrong registration number of my car on order receipt when i ordered fastag online. Fastag toll free number for individual cars not working other toll free number takes only corporate issues. Issue remains unsolved after 4 days. They dont revert on fastag. [protected]@kotak.com. Dont have branch in my hometown. Should i keep calling and mailing u guys?? I suppose there is no customer value at all. They simply dont have time to listen the issue or connect me to concerned dept. Why do u take orders i[censored] dont have team to listen to the concerns of customer. I got wrong registration number of my car on order receipt.

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Dec 02, 2019

Updated by Ankitguptasai Remains unsolved.. no further action taken..

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Comments

ckravi

from Chennai, Tamil Nadu

Dec 5, 2021

I am C K Ravi and I live in Chennai. On 17th Nov 21 afternoon around 14 00 hrs, I reached the L&T toll booth in Coimbatore on my way to the Coimbatore airport from Palakkad, Kerala. The car I had travelled did not have the fasttag registration. The attender at the booth did not allow the car to go thru insisting that fasttag is compulsory, which is not legally correct. Since I was pressed for time, I did not argue and approached the "Kotak" Fasttag representative for registration. The fasttag serial no given is[protected]-[protected] and account no is [protected]. I was asked to pay Rs 500/- in cash whereas the balance in Fasttag or credit was only Rs 200/-. I asked for a receipt for Rs 500/- which was denied as they said this is a normal practice. Am I short changed by Rs 300/-. ? I need an answer. Kindly clarify. If this a raquet, then this needs to be exposed.

My Mob number is[protected] and email ID is ravichathapuram.[protected]@gmail.com.
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