Kotak Mahindra Bank — feedback regarding opening a account

Address:Jaipur, Rajasthan, 302020

Dear sir
It was a bed experience with opening a account with your bank as i was given my account on 18 september 2018 to your bank manager mr vibhor ji and mr abhishek ji. With a chq amount of rs 5, 11, 000.00 dated 20/09/2018. But chq was cleared on 03/10/2018, and my account is opened on 09/10/2018, after this till date 18/10/2018 my chq book is not delivered to me. I am calling to your manager mr. Vibhor and mr abhishek but both are not picking my phone and not give the valid reason for delay for opening my account and delay of my chq book. When my account is opened on 09/10/2018 and my amount is transfer in my account on 10/10/2018. Why my chq is cleared on 03/10/2018. Who is responsible for this. I am complain to rbi, banking lokpal and also go to consumer court.
I want to know that how many days took you for opening of a account as per rbi guide lines.
Please revert me

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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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