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Kotak Mahindra Bank — force closure charges

I am holding a personel loan account no.[protected] with the kotak mahindra bank ltd since aug 2015 and i had paid regularly our installment through ecs now today only 5 installment has balanced and i want to force closed my loan before march. But the management said we have to pay 5% force closure charges with 18% gst. I cant believe that i had paid 36 installment regularly and bank said give them such charges.
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Mar 20, 2018

Complaint Status

Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Kotak Mahindra Bank
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    3965
    Pending
    0
    Resolved
    1137
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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