[Resolved]  Kotak Mahindra Bank — foreclosure of the personal loan account

Website:

www.kotak.com/register-grievance-1.html

I have a personal loan running with you guys (Spln[protected] and when i decided to make the foreclosure payment for the same all the trouble started. The foreclosure that the person sent to me on 24th july’17 didn't had the neft details in it, so i mailed you guys again as the phone banker was not able to provide me with the details. Then when i received the details after a day or two, i added the account in my bank account as a beneficiary, as you know that it takes 48hrs to transfer a amount greater than 1lakh. I was aware of the situation that i will need to pay the extra interest, so i called the customer service desk the next day and the lady said that there is an amount of rs602 more that i need to pay as the extra interest, i said fair enough. So made the payment of rs602 and then when i called you guys after 2 hrs (Which you mention) the line was busy and after that customer service team had a day off (6pm). Now when i called today to check if the payment is being done the rep. (Rahul) told me that i need to again make a payment of rs78 as i didn’t call you guys. What kind of logic is that, it’s ridiculous and simply frustrating. The customer service is really bad, your representative are not at all customer centric.in fact they blame the customer itself if he complaints, complaining means unprofessional behaviour as per your representative (Rahul to be specific), then i said i want to talk to your supervisor he put me on hold for 5 min. (Missing the sla i guess) and then hung up the phone on me.
Out of my expectation the supervisor (Archana) gave me a call, but to no relief she was continuously repeating to pay rs78. Then when i insisted she said that she will talk to the operation manager, then again after a long hold she came back and said that if the branch manager approves it then it could done. She then called me back after 5 min stating that the emi (Rs5032) would be debited from my account for which i said i am ware off, then she said that if the branch manager doesn’t approve the waiver for rs78 then the amount would be deducted from the emi amount which in any case you would be refunding to me. To my wonder she also stated that the per day interest would be charged, which means that the time taken by your employee to approve or reject the waiver would cost me. Such a shame.
I done with kotak mahindra bank, i have made the payment of rs80 (Mind it more than you asked for) and will call you back to close this account once and for all. I will ensure that i get this complaint on the social media as well so that people are aware what kind of service does kotak mahindra bank provides. Never in my life i have experienced such an unprofessional assistance.
The best part is kotak will not allow you to lodge a complaint as well, as all their email address and online complaint form does not work...