[Resolved]  Kotak Mahindra Bank — Fraud loan given to other on my documents & profile

Address:Ranchi, Jharkhand, 834001
Website:www.kotak.com

Dear sir,

Since last one and half years i have been receiving mail & sms on my personal mail and mobile no to pay the dues emi of vehicle loan and also confirmation mail of received the funds of emi.

In beginning we thought it might be a mistake during filling the loan application/ forms or sent by mistake to me.

I replied on 3rd mail of reminder on emi.
We clarified in mail that we are not right person for such communication.

We also cleared in mail that we have never taken any loan from kotak mahindra bank so please check your details and remove my mail i'd and mobile no.

Sadly no action has been taken from bank besides a single mail, saying "we are looking in to this matter".

Sad part is that when we called to call center no for complains they said "you should be careful for your personal documents" they also confirmed my previous official address which was given in loan detail.

How it's possible that someone can take loan in behalf of my documents bank details and official address.

How kotak mahindra bank can lend the loan without genuine verification and all.

This is serious concern, my life has become disturbed as my family members has taken it very seriously and lot's o[censored]nwanted debates happens at my home due to this issue.. And still i am being given reminders for emi and etc.

Please help.

With regards
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Jun 23, 2017
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
May 23, 2017
Kotak Mahindra Bank Customer Care's response
Hi, we request you to kindly write to us at service.[protected]@kotak.com with your details for us to assist you further. ^Team Kotak
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