| Address: | Hyderabad, Andhra Pradesh, 500072 |
Fraud occurred in my account (On 20th march) and the team is not helping me anyway..
When customers are not sharing any critical information and then also frauds are happening, in such actions, bank should be responsible as upi transaction, no two-factor authentication was also received.in these how on earth can a customer avoid or control such frauds or transactions.
Note: investigation is also incomplete and also not giving any surety whether this occurred via debit or account.in the latter case, i would like to close my account.
In any of the cases, the customer should be contacted rather than just sending an email which purely sends a message that your bank is allies with such fraudsters raising from customers and proofing that it is customer's mistake where they don't have any option than to just grief about it.
I need an adequate and timely response on this or i shall definitely drag the bank to court.
If the money is gone, so be it, i shall make the bank also suffer when they don't understand their customer's situation.
If you do not understand customer's situations, then your reputation is already on stake. Was this information helpful? | 
