[Resolved] Kotak Mahindra Bank — Fraudulent Transactions on credit card and Card Block request

SDurgadevi

Jul 10, 2021

Address:	No.3,Devi Bhavan, Thippee Gounder 4th Street Ondipudur
Website:	[email protected]

Dear Sir /Madam

Good Evening

I am using credit card account with your bank ref card acc no. [protected] in the name of Durga Devi

wherein fraudulent transactions are made in my account merchant name as Paytm Google play recharge noida for Rs.500/- on 18/06/2021 which was debited in my account without my knowledge. I didn't done any transactions from my end which is fraudulent Dispute Transactions. I didn't received any OTP thru message and mail also how was happening what secure provide to my account and customer account also.

Due to this my credit card limit exceeded so your bank has been charged over limit fee along with GST in my account. R.590/-.

This is totally unacceptable.

Kindly block my card and reversal o[censored]nauthorised dispute transactions amount Rs.500/- along with over limit fee charges including GST on urgent basis.

If any clarifications required please call me on my mobile no [protected]

Thanks & Regards
DURGADEVI
W/o Sankaranarayanan A
[protected]
[protected]

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Aug 12, 2021

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Jul 10, 2021

Updated by SDurgadevi Dear Sir /Madam

Good Morning

I am using credit card account with your bank ref card acc no. [protected] in the name of Durga Devi

wherein fraudulent transactions are made in my account merchant name as Paytm Google play recharge noida for Rs.500/- on 18/06/2021 which was debited in my account without my knowledge. I didn't done any transactions from my end which is fraudulent Dispute Transactions. I didn't received any OTP thru message and mail also how was happening what secure provide to my account and customer account also.

Due to this my credit card limit exceeded so your bank has been charged over limit fee along with GST in my account. R.590/-.

This is totally unacceptable.

Kindly block my card and reversal o[censored]nauthorised dispute transactions amount Rs.500/- along with over limit fee charges including GST on urgent basis.

If any clarifications required please call me on my mobile no [protected]

Thanks & Regards
DURGADEVI
W/o Sankaranarayanan A
[protected]
[protected]

Verified Support

Jul 11, 2021

Kotak Mahindra Bank Customer Care's response Hi! We're sorry to see you had a bad experience. In order to help you better, please let us know your concerns at Social.[protected]@kotak.com along with your contact details. Thanks! ^Team Kotak