| Address: | Chennai, Tamil Nadu, 666 062 | | Website: | Kotak mahindra bank |
I have taken gold loan by pledging my gold ornaments in kotak mahindra bank, porur branch, chennai. My agreement is to pay the total gold loan principle along with interest in 24 months due in monthly basis. Since due to some reasons one emi was not paid, which is said i will pay it after certain clarification. The bank people is threatening me that they are going to auction my gold ornaments in spite of me accepting to pay the one month outstanding due even though according to my record i have paid it in cash to the kotak mahindra bank collection agent. When i approached the bank people they told to pay all the outstanding in a single payment with extra hidden charges, for which they are not able to give the valid reasons.
My claim is for both loans i still have 4 and 10 months to close my loan. When i approached on 10th july to repay all the amount and receive my gold ornaments they say that, the system is not working and the network is slow and wanted me to come another day. But in letter with ref no: apac no:gln-464091 and gln-635910 sent by them, they say that they will auction the ornaments with in a week. When i approached the bank people they are telling that they don’t sent such a letter and my ornaments are safe. It look to me as that the bank people don’t want me to close the loan and create a delay in accepting the payment, i want to pay to them.
I here officially register a complaint so that you will instruct the respective bank to understand the customer grievance and receive my ornaments safely before i proceed towards banking ombudsman and legal proceedings because of the mental stress and psychological impact iam under going due to your attitude towards customers. Was this information helpful? | 
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