Kotak Mahindra Bank — high charges fined for card not working

Address:

Jaipur, Rajasthan, 302020

In the month of may, i received a replacement kotak credit card and from the date of issue till july end date 2019 i have not used my credit card. Till may month i received ok bill statement with 1 emi payment which was conversion of my purchases. But to surprise they added an additional amount of 40000 and put it in emi list on their own. Now my outstanding amount was 27000 in total.in july month, i received a bill statement of same credit card with outstanding amount of 57000 in total. How come it has been increased to 57000 in 1 month without any transactions. Its the fault of kotak staff person who thought of gaining more money by confusing the customer and fooling for making such payments. This is how a bank company should do with the customers? Where is the morale of customers who opens an account with trust in such banks. These types of fooling cycles prepared by bank staff should be stopped before the customers get trapped into their money making traps. Kotak mahindra bank shows no loyalty towards customers who opens a bank account hence it should be closed.