Kotak Mahindra Bank — high interest charged on credit card loan

Address:

400078

Kotak executive had claimed to settle the amount rs 6000 is to be paid but after doing the payment they refused to give me the settlement letter saying that additional 2000 is to be paid which i refused and now they are saying that the amount of interest has reached rs.10000 and also my record on the cibil records have being affected because of this. Inspite of being ready to do the settlement not one of the kotak executives guided me to the right authority and now are insisting to pay rs.10000 with no fault of mine. After several failed attempts i am forced to write on this board. Looking forward for some final and reasonable settlement and closure of this issue.