I have been recieving atleast 5 to 6 calls everyday for the past 2 weeks regards credit card. I have told many times to the sales executive that i don't want and pls update the same in your system. But still they continue to call me everyday and it's very annoying.
Even today I politely asked them to update in their system, they agreed and sent me link which is by the way seeking the approval message for the credit card. I asked them that it's a approval message with link. They said yes, madam but this is the process just screenshot it and caption it as cancel and WhatsApp me. I did the same but later another person called saying this is the verification/conformation call for regarding ur credit card cancellation. Nd then sent me another message in which it's clearly mentioned that this otp is to process your kotak credit Card application.
The sales lady was on to me asking me to tell her the OTP saying as we enter the OTP u will recieve a cancellation confirmation message. Thus i said her that this otp is not for cancellation but for approval she argued a while and hung up the call.
This is not a good way to treat a customer. Pls stop fooling people.
Pls look into the problem and resolve i don't want any further calls from sales team.
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