[Resolved]  Kotak Mahindra Bank — i never applied for new card but they sent a card and now sending messages for payment

Address:

Ghaziabad, Uttar Pradesh, 201010

I had a kotak mahindra credit card and i lost it so i called their customer care executive and blocked it and i told him clearly that i don't want new card so don't re-issue it. But after few days i got a message that your credit is issued but i refused that i never applied for new card so i will not accept it. My previous outstanding was 0. But now i am getting messages regularly that you card outstanding bill is this much. When again i called that customer care executive that he is saying this is a bill for your new card. I asked that where is my new card. He said it's with bank only because they didn't able to deliver it.

So my question is that my old card's outstanding was zero. I didn't applied for new card and that card is with bank only.
So why these illiterate customer care guys are saying that this is your new card bill.

L