Kotak Mahindra Bank — Ignorance towards mutual fund application of a customer

Address:Mumbai City, Maharashtra, 400052

I am displeased with kotak's service, ignorance and laid back attitude towards customer's application for mutual funds. After a month of application and completion of formalities also the employee from khar branch kept replying in a casual attitude and kept giving false expectations of getting it done. Sounded more like a street hawker than a professional bank employee. I am sorry but kotak is worst in terms of customer satisfaction.
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From my account ( Acc number: [protected]) Rs. 977.50 has been deducted twice i.e total an amount of Rs.1, 955.
Kindly look after the issue & I want my money to be credited back to my account i.e Rs. 1, 955. If not then please close my account i dont need it.

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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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