Kotak Mahindra Bank — i'm not able use my account

Address:Maliakkal House Nalukettu P.O KONOOR, Thrissur, Kerala, 680308

I have an 811 account with me but i'm not able to use the app, and i had contacted the branch and they say they don't know why it happened and they say they was not able to find my crn account number in their system, i don't know why this happened
When i try to check my crn using my mobile number kotak gives me[protected]paul clinton davis as my crn but when i contact branch they say the account is not seeing in their records.
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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