Kotak Mahindra Bank — imps credited but not debited to mothers account

Hi.
Today morning i did imps to punjab national bank..
Since in kotak there is an option to do imps without adding beneficiary..
Its afternoon and money got deducted from my acc but still not reflecting in my other account..
Now this is pathetic.
Customer care says call on mon ..like really??
I am in emergancy right now and i dont have mony in my kotak acc and not in pnb ...as i did imps kotak deducted it but its not came in pnb acc.
I need solution asap.
Ref no.for imps is:[protected]