Kotak Mahindra Bank — IMPS "Time Out"

Address:

Bangalore, Karnataka

I made a IMPS of Rs 6510 from KMBL to Axis bank (Ref:[protected], the amount was debited from my KMBL a/c and is not credited to Axis a/c. I was told it will be reversed shortly but I don't know when it will reach my account. It's not fair to hold the customers amount for the banks transaction failure. So please do the needful.