Kotak Mahindra Bank — IMPS transaction ! Delayed by 3 Days ! Customer ID : 99384155

Address:	New Delhi, Delhi, 110044
Website:	www.praveentewatia.com

Hi Kotak,

My CRN is: 99384155

I am very disappointed with your bank services, and facing lots of issues and penelties due to this, I had one IMPS traction from my account to another account on 02-09-16 of 2, 00, 000 rs. and its fail and i got massage from your side:

"Your fund transfer request for Rs. 200000.00 on 02-09-16 could not be processed. Please try later (IMPS Ref no.[protected]."

But the amount had been deducted form my account and it wasn't there neither in my account not in the transferee's account, then on 3rs sep i called ur customer care and told them all situation, then they said with in a day your fund will be back in your account or your transferees account.

But today is 4th Sep and still there is no fund neither in my account nor in my transferees account. I called customer care again today & they said we are unable to get the reason and have filed your complaint (No: 1-[protected]) it will take 4 working days to give back your fund.

I am very disappointed why its so complicated when you know the actual reason and i received the same massage. I have gone for an IMPS as it was an urgent transaction i was seeking but now i have to bear multiple penalties due to non availability of fund in either of my account. Can you help me understand who is going to bear all these penalties are you ??

If this is the kind of services you have then you shouldn't even run a bank. As you are here to make our life easy instead you have get me into so much trouble.

I will see to it that my issue is highlighted in social media as well so that others can be saved from this trouble & restrain banking with you guys.

Regards,
Praveen Tewatia