[Resolved]  Kotak Mahindra Bank — incorrect amount taken from my credit card

Feb 15, 2018

Updated by Sweetu Barsha I have spoken with another agent on 5/2 called Ratamesh who promised that the refund would be done in my salary account within 24 hours and I dont have to worry and prior to that I was promised for a call back from the manager on 4/2 which I never received. Then luckily the manager called Abdul on that same day and explained that he raised this a request to refund the excess amount back to my account and he would also compensate for all hassles within 24 hours the amout would be transferred to my credit card. After 24 hours nothing happened then as usual I had to call them and spoke with another agent who stated that request for refund have been cancelled as no excess amount was taken so case is closed without speaking with me. The utter nonsense was again shared by same manager called Abdul on 6/2 that he raised this request to the higher team who would transfer the excess amount to my another credit card where another payment is yet to be made and this would be done within 3 working days. The company have provided such shocking customer services that I had to again call them yesterday as Abdul was not bothered to call me after 3 working days and spoke with a lady called Gyanisherm who promised to arrange a call back from Abdul within next 4 hours and the best part that call back never happened. To the most surprising part along with all the dispute the collection team had the audacity to call me and speak rudely for demanding of the payment in my card and the lady Anjali is simply disgusting as she don’t know how to speak with their customers. Please train your collection department guys and then hire people. The most surprising part its more than 24 hours I haven’t received the call back from the manager Abdul. I’m utterly disgusted with your customer services. All managers and agents are bunch of liars and the collection department lady Anjali is the worst person I have ever spoke as today she threatned me that my account would be blocked if the payment is not made today. Now this has to resolved within 24 hours as I’m no longer waiting anymore and don’t you dare to block the account.