Kotak Mahindra Bank — Incorrect due amount for statement for aug 2016 card - [protected]

Address:

110096

Despite several complaints logded with the cards department, dual levy of amounts has not been reversed by the bank. It shows clear intent to fraud the customer and they should be penalized severely. Excerpts from the email are given below-
25/08/2016 - Kindly check the statement wrt EMI cancellation. Amount of Rs. 4443 and 4749 have already been paid off in the last cycle. still these are being shown as payable. do i have to pay for these amounts twice???charges wrt to these were levied in the previous statements and were duly paid also, so these will have to be reversed in this billing cycle. Please rectify the statement asap and resend the same before the amount becomes due.
Urgent action in this regard would be appreciated.
Reminder on 02/09/2016 and then this email on 04/09/2016 - It seems very convenient that as and when a query or complaint is filed KOTAK, the systems seem to malfunction or is under upgrade. However, when it comes to levying undue charges charges, incorrect calculation for amounts, the systems is automated. As you can see in the trail mail, i had intimated the 'very competent' people at KOTAK that they had incorrectly calculated the amount due from me, no action whatsoever was taken on this instance and moreover an email stating that since they had been undergoing system upgrade, the did not respond and if i was unsatisfied i should intimate these crooks again.

Now these people have again charged me with exceeding the credit limit on my card by Rs. 807 (payment for which i have made immediately). I fail to understand how payments were made if had exceeded my credit limit. Should the payment not have been declined?

I am fed up of spending unnecessary time teaching these people basic mathematics, time and again. The only legible explanation is that these things are done intentionally to extract extra payment from customers. If by chance some people are busy enough to not notice it, it would be additional recovery for these people.

I strongly urge the appropriate authorities to take necessary action regarding this issue. I would even request the banking ombudsman to let me know how i can take legal action in this regard and do i have to file an official complaint with RBI for the same or not?