Kotak Mahindra Bank — irrelevant charges

I have a 2 od account with kotak mahindra bank, ashok vihar, new delhi since 2012. Every year bank charges renewal fees from my 1 account but this year they charged renewal fees from my both accounts. When i requested to branch manager mr. Abhishek gupta, he said no need to pay charges from another account and we will take care of this. After few days i asked him to close my od account and gave him written application (I have a copy of receiving) because the charges is not waived off from my account. Now its almost 2 months but my problem is not solved.
I want to close my account but bank is not ready to close it.
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