Kotak Mahindra Bank — Kotak Bank - Misleading and misinformation regarding 811 zero balance account

I have received a call to open zero balance account so I opted for my wife. While applying it was never informed what document I need to submit and my account was activated after I transfer some amount in that account Kotak Bank deactivated the account and asked to visit nearest branch for KYC. So we visited Mira bhayander branch where it has been a really bad customer experience and now it's been 2 months and the account is still inactive. I have my money which I cannot remove nor can I close the account...